At Flowers Romford, we understand that your satisfaction is at the heart of our business. As a trusted local florist serving households and businesses throughout Romford, we are proud to offer a Fresh Flowers Guarantee with every order. Our commitment is to deliver only the finest, freshest flowers, beautifully arranged to bring joy on every occasion.
If for any reason your experience does not meet our high standards, please consult the guidance below regarding returns, refunds, and our complaints process.
We take exceptional care in handcrafting and delivering your bouquet. If your order arrives damaged, wilted, or in otherwise unsatisfactory condition, we kindly ask that you notify us as soon as possible after delivery. To assist us in resolving your issue promptly, please provide clear photos of the flowers, including any damaged areas and the packaging if possible. Claims for damages should be made within 24 hours of delivery to ensure a swift and accurate assessment.
Our Fresh Flowers Guarantee assures you that flowers delivered in Romford will remain vibrant and fresh for a minimum of five days from the date of delivery, provided they are cared for according to our simple guidelines included with every bouquet. If your flowers fail to meet this freshness window, please let us know promptly so we can investigate and resolve the matter for you.
In cases where flowers arrive damaged, wilted, or fail to maintain freshness for the guaranteed five-day window, Flowers Romford offers two resolution options:
Your satisfaction is our priority, and we aim to complete all refunds or replacements promptly, usually within 3-5 working days after approval of your claim.
We truly value your feedback, whether it’s about flowers, service, or delivery. If you wish to make a complaint, please contact our team with details of your experience. We kindly request that you include any relevant order information and supporting evidence (such as photographs for product issues), to assist in resolving your complaint efficiently.
Upon receiving your complaint, we will acknowledge it and aim to investigate and respond within two working days. Our local Romford team is committed to making things right—your satisfaction is our passion and our promise.
Flowers Romford has proudly served the local community for years, delivering fresh and exquisite arrangements to homes and businesses across Romford and neighbouring areas. Our returns, refunds, and complaints policy is designed with your peace of mind at its core, ensuring you can order with absolute confidence.
Thank you for choosing Flowers Romford. If you have any questions about our policies, please do not hesitate to reach out—we're here to help and always grateful for your feedback.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
