E-Commerce Terms and Conditions | Flowers Romford Online Orders

Flowers Romford E-Commerce Terms & Conditions

Terms and Conditions for Online Flower Delivery Romford

These Terms and Conditions set out the basis on which Flowers Romford provides products and services when you place an order through our online platform. By using our website and placing an order for online flower delivery in Romford or the surrounding areas, you agree to be legally bound by these Terms and Conditions. Please read them carefully before confirming your purchase.

These Terms apply to all consumers ordering for personal use and to any person placing an order on behalf of someone else. If you do not agree to these Terms and Conditions, you should not place an order or continue to use our online ordering service.

These Terms specifically apply to customers across Romford and the surrounding areas that we service for flower delivery. Any references to "we", "us" or "our" refer to Flowers Romford, and references to "you" or "your" refer to the person using our website and/or placing an order.

Use of Our Website

You may use our website only for lawful purposes and to place genuine orders for flowers, plants, gifts, and related products offered by Flowers Romford. You agree not to use the website in any way that may cause damage, interruption, or impairment of the service, or that is fraudulent, unlawful, or harmful.

We reserve the right to suspend, restrict, or terminate access to our website at any time without notice if we reasonably believe that you have breached these Terms and Conditions or engaged in any misuse of the site.

Eligibility to Purchase

By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into binding contracts. You also confirm that you are placing the order as a consumer and not for any unauthorised commercial purpose.

We supply products only for domestic and private use. If you choose to use our products for any business or resale purpose, we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Order Process

To place an order for flower delivery in Romford or the surrounding areas, you must select your preferred product, provide the required delivery information, choose a delivery date (if applicable), and complete the online checkout process.

Before submitting your order, you will be given the opportunity to review and amend the details and total price. Please check all details carefully, including the recipient's name, delivery address, contact details, message card text, and delivery date where applicable. We cannot be held responsible for delayed or failed deliveries resulting from incorrect or incomplete information provided by you.

Once you submit your order, you will receive an on-screen confirmation and/or an order confirmation notice. This confirmation acknowledges that we have received your order request but does not constitute acceptance of your order. Acceptance of your order and formation of the contract takes place when we begin processing your order for dispatch or delivery.

We reserve the right at our sole discretion to refuse, cancel, or limit any order for reasons including, but not limited to, product unavailability, inability to deliver to the specified address, suspected fraud, or an error in pricing or product description. If we are unable to accept your order, we will notify you and, where a payment has been taken, issue a refund for the relevant amount.

Product Descriptions and Substitutions

We take care to ensure that the descriptions and images of our flower arrangements and other products are accurate and up to date. However, due to the seasonal and perishable nature of flowers and foliage, all products are subject to availability. Colours, varieties, and exact stem counts may vary from those shown in images.

Where specific flowers, plants, or sundry items are unavailable, we reserve the right to make reasonable substitutions of equal or greater value and quality, maintaining the overall style, theme, and colour scheme of the chosen product. Substitutions may be required at short notice, particularly for same-day or next-day deliveries across Romford and nearby areas.

Any vases, containers, or decorative accessories depicted in product images are included only where explicitly stated in the product description.

Prices and Payment

All prices displayed on our website are in pounds sterling (GBP) and are inclusive of applicable value added tax (VAT), where charged, unless stated otherwise. Delivery charges, if applicable, will be clearly indicated during the checkout process before you confirm your order.

We reserve the right to change prices at any time without prior notice. However, the price you pay will be the price displayed at the time you submit your order, provided there is no obvious error. In the event of a pricing error, we are not obliged to supply the products at the incorrect price and may cancel the order. If this occurs after payment has been taken, we will refund the amount paid for any cancelled items.

Payment must be made at the time of placing the order using the payment methods offered on our website. By providing payment details, you confirm that you are authorised to use the selected payment method and that the details provided are accurate and complete.

Your order will not be processed or dispatched until full payment has been successfully received by us. We are not responsible for any delays arising from issues with your payment provider or card issuer.

Delivery Area and Timescales

We provide flower delivery services across Romford and certain surrounding areas. Our ability to deliver to your chosen address will be confirmed during checkout. If your address falls outside our standard delivery area or we are unable to deliver to your location, we may cancel the order and issue a refund.

Delivery dates and times are selected by you during the order process where available. While we make every reasonable effort to fulfil deliveries on the requested date and within any indicated time window, exact delivery times cannot be guaranteed. Deliveries may be affected by factors beyond our reasonable control, including traffic, adverse weather, or access issues.

If no one is available at the delivery address to receive the flowers, we may leave the order in a safe place, with a neighbour, or follow any specific delivery instructions you have provided, where this is considered reasonable. We accept no liability for any loss or damage to products left in accordance with your instructions or where the recipient is not available.

It is your responsibility to ensure that the recipient can receive the delivery on the requested date and that access to the property or premises is available.

Risk and Title

Risk in the products passes to you or the intended recipient upon delivery to the delivery address you specify during the ordering process. Once delivery has taken place, we are not responsible for loss, damage, or deterioration of the products arising from mishandling, lack of care, or failure to follow any care instructions provided.

Title to the products passes to you only once we have received full payment for the order in cleared funds.

Cancellations and Amendments

Because flowers and many of our products are perishable items that are made to order, your right to cancel may be limited under applicable consumer law. However, we recognise that plans can change and will do our best to assist with cancellations or amendments wherever possible.

If you wish to cancel or amend an order, you must notify us as soon as possible. We may be able to cancel or change the order if work on the arrangement has not yet begun and the order has not been dispatched. As a general guideline, cancellations or significant amendments for same-day or next-day deliveries in Romford and surrounding areas are unlikely to be possible once the order has entered preparation.

Where we are able to agree a cancellation before preparation and dispatch, we may offer a refund or credit at our discretion, which may be subject to reasonable administrative deductions. If preparation has already commenced or the order has been dispatched, we reserve the right to decline your cancellation request or to offer only a partial refund.

To amend delivery details, messages, or product selections, we must receive your request with sufficient notice before preparation and dispatch. We cannot guarantee that late amendment requests will be accepted, and no compensation will be due where changes are not possible.

Quality, Complaints, and Returns

We aim to ensure that all flowers and products leave our premises in excellent condition. Due to the perishable nature of flowers, it is important that they are unpacked, watered, and cared for according to the instructions provided.

If you are not satisfied with the condition or quality of any flowers delivered, you must notify us as soon as reasonably possible, ideally within 24 hours of delivery. We may request photographs and details of the issue to assess the condition and determine an appropriate resolution.

Where a product is found to be defective or not as described, we may, at our discretion and subject to inspection, offer a replacement, partial refund, full refund, or credit note. We do not ordinarily require return of perishable flowers, but we may request the return of any non-perishable items where appropriate.

We are unable to accept returns simply where you change your mind after delivery, or where flowers have not been properly cared for in accordance with our guidance.

Liability

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to exclude or limit liability under applicable law.

Subject to the above, we shall not be liable for any indirect, consequential, or special loss or damage, including but not limited to loss of profit, loss of business, or loss of opportunity arising out of or in connection with the supply of our products and services.

Our total liability to you in respect of any claim arising out of or in connection with an order placed through our website shall be limited to the total price paid for that order.

We will not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from events circumstances beyond our reasonable control, such as extreme weather, traffic disruption, strikes, or supply chain issues.

Customer Obligations

You are responsible for providing accurate and complete information when placing an order, including your contact details, billing information, and the recipient's delivery address and contact details. You must ensure that any personalised messages are appropriate and lawful. We reserve the right to refuse to include messages that are offensive, illegal, or otherwise inappropriate.

You agree to follow any care instructions provided with the products to help maintain the freshness and quality of the flowers after delivery.

Intellectual Property

All content on our website, including images, text, logos, product names, and designs, is owned by or licensed to us and is protected by applicable intellectual property laws. You may use the site to browse, select, and purchase products, but you may not copy, reproduce, modify, distribute, or exploit any part of the site or its content for any commercial or other unauthorised purpose.

Privacy and Data Protection

We collect and process personal information in order to take and fulfil your orders, process payments, and provide customer support. Any personal data you provide will be handled in accordance with applicable data protection laws and our privacy practices as made available via our website.

By placing an order, you consent to the collection and use of your information for the purposes of fulfilling your order and providing our services. You are responsible for ensuring that you have authority to provide personal data relating to any recipient or third party whose details you give to us for delivery purposes.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the use of our online flower delivery services in Romford and the surrounding areas, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the use of our website, products, or services.

Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our practices, products, services, or applicable law. Updated Terms will be posted on our website and will apply to any future orders placed after the date on which the revised Terms are published.

It is your responsibility to review these Terms and Conditions before placing each order. By continuing to use our website and ordering online flower delivery in Romford and surrounding areas, you agree to be bound by the latest version of the Terms and Conditions.

General Provisions

If any provision of these Terms and Conditions is found by a court or regulator to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

Any failure or delay by us in enforcing any of our rights under these Terms shall not be considered a waiver of those rights or of any other provision, and will not prevent us from exercising them at a later date.

These Terms and Conditions constitute the entire agreement between you and Flowers Romford in relation to your use of our online ordering services and supersede any prior agreements, understandings, or arrangements, whether written or oral.